Open Position(s):
CUSTOMER SERVICE REPRESENTATIVE I/II
Salary: $19.55/hour to $30.32/hour
Full-Time Non-Exempt Position
DEFINITION
Under general supervision, performs a variety of responsible office support duties related to the establishment and maintenance of customer accounts for water and wastewater services; provides direct customer service associated with utility payments, requests for service, responding to complaints and providing information; and performs related work as required.
CLASS CHARACTERISTICS
CSR I: This is an entry-level class within the District’s customer service function. Incumbents are expected to perform a wide variety of customer service duties and will be required to work independently and use sound judgment. The work requires application and interpretation of policies, procedures, and regulations and involves frequent contact with the public.
CSR II: This is an experienced-level class within the District’s customer service function. Incumbents are expected to perform a wide variety of customer service duties and will be required to work independently and use sound judgment. The work requires application and interpretation of policies, procedures, and regulations and involves frequent contact with the public. This class is distinguished from the Customer Service/Water Conservation Supervisor in that the latter oversees the day-to-day operations of the customer service and water conservation functions of the District.
EDUCATION & EXPERIENCE
CSR I: Equivalent to the completion of the twelfth (12th) grade and one (1) year of experience in customer service, maintaining financial and accounting records, and/or office support. College coursework or other specialized training in accounting is desirable.
CSR II: Equivalent to the completion of the twelfth (12th) grade and four (4) years of experience in customer service while at LACSD and/or equivalent water/wastewater District experience, maintaining financial and accounting records, and/or office support. College coursework or other specialized training in accounting is desirable.
Must possess a valid California class C driver’s license and have a satisfactory driving record.
Please review the below application procedures. Application deadline:11-08-21
Application Procedures
The District only accepts applications for positions that are currently open. Application materials may be picked up at the District Office, download here, or mailed to you upon request. If you have any questions, please call the District during regular office hours at (909) 336-7112.
Completed applications and materials may be emailed to humanresources@lakearrowheadcsd.com.
Following a review of submitted applications, only those applicants who appear to be most qualified and meet the District’s stated requirements will be invited to participate in the selection process. The District will contact applicants selected for interviews after the specified closing date. Applicants not selected for an interview will be notified by mail concerning the status of their application.
If you are selected for employment, you will be required to present proof of identity and eligibility to work in the United States, as required by the Immigration Reform and Control Act of 1986. Prior to employment, a prospective employee will be required to pass a background check and medical examination, including substance abuse screening. Employment is contingent upon satisfactory results of these checks.
An Equal Opportunity Employer
The Lake Arrowhead Community Services District does not discriminate on the basis of age, sex, race, color, religion, national origin, ancestry, marital status, pregnancy, sexual orientation or the presence of a non-job-related medical condition or a physical disability in its employment action, decisions, policies and practices.
