If you have a leak and need to turn off the water to your house, follow these steps:
- Locate your master shut off valve (which is usually where the water line comes into the house or near the water heater) or your customer shut off valve (which is in a separate meter box approximately 2 feet from the District’s meter box). If you do not have a customer shut off valve, you may consider installing one as it is best to turn off your water as close to the meter as possible.
- Depending on the type of valve, turn it clockwise until tight or rotate the handle so that it is perpendicular to the pipe.
- If you cannot locate or turn off the valve, please call the District’s Customer Service Division at (909) 336-7100 to have a member of our staff turn off the meter for you. Please do not try to operate the District’s valve. In case of emergencies, on-call personnel are available 24 hours/day, 7 days/week.
Make sure everyone in the family knows where and how to turn off the water to the house.